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nombulelo N

1 reviews | Active since Oct 2016

26 Jul 2023, 15:57

Customers made to pack for themselves at Pick n Pay Dobsonville mall

It is a shame that Pick n Pay stores mostly in the black communities do not have packers and always expect their customers to pack the stuff themselves. Unlike in the white areas, Pick n Pay employ adequate staff because no white person is expected to do the packing bt the same value is not given to blacks. I know Pick n Pay head office is very much aware of this trend and obviously doing nothing to improve the service provided to blacks yet we make the majority of their customer base.

I am specifically raving about this bad service from the Dobsonville mall Pick n Pay, where even pensioners are made to pack for themselves even mothers with babies. There's not even a dedicated till for such vulnerable people. Staff is never friendly and management is hardly at the customers face. I'm appealing that head office attend to this ill treatment to your customers. We as customers cannot spend our money at your stores and be made to pack for ourselves as if there's a benefit on that, we are customers and not employees of Pick n Pay.

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