bJ
brian J

1 reviews | Active since May 2012

18 Mar 2018, 11:35

Customers getting **********

I am forced to write this review, due to not being able to get through on their telephone number.

In the past, I have experienced a couple of instances, where small items that I have purchased have not been packed into the shopping bags by the till ladies. Yesterday however, I found that an entire pack of chicken that I purchased was not packed, which is to the value of R106. This quite frankly is unacceptable, and I cannot let this slip as in the numerous previous situations.

0
Replies (1)
Pick n Pay
Pick n Pay's reply19 Mar 2018, 09:46
Official

Good day Brian,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas