Customers are not valued
<p>We always look through the advertisment for the week as we are living on a small budged. We then go to the shop with our shopping list only to relialize that not all of the weekly promoted products are to be found. Asking the management we always get the same answer: stock hasn´t arrived. Today this guy said that he only receives the products on a Friday but the ad starts on a Wednesday, which means I have to go again to get it. Clearly the customer is not valued at the shop at Westille Junction!!!!!! This does happen to me not once in a while it happens quite frequently!!!!!!</p>
Hi Gabi,
Thanks for choosing Pick n Pay and taking the time to address your concerns with us.
We are busy addressing your concerns with our management team.
Please take note that should the store not have stock of an item that is on sale you can request for a rain cheque which is valid for 30days from the date of issue.
The rain cheque will ensure that you get this item at the advertised sale price within the 30day period.
We value you as a Pick n Pay customer and appreciate your feedback to enable us to improve on our service levels.
Kind regards,
Vanitha Venketas
Hi Gabi,
Thanks for choosing Pick n Pay and taking the time to address your concerns with us.
We are busy addressing your concerns with our management team.
Please take note that should the store not have stock of an item that is on sale you can request for a rain cheque which is valid for 30days from the date of issue.
The rain cheque will ensure that you get this item at the advertised sale price within the 30day period.
We value you as a Pick n Pay customer and appreciate your feedback to enable us to improve on our service levels.
Kind regards,
Vanitha Venketas
I know this but it´s not the matter of getting it the anoying part is that I have to go again and sometimes a da or two later ist too late
I know this but it´s not the matter of getting it the anoying part is that I have to go again and sometimes a da or two later ist too late