TA
Tshimologo A

1 reviews | Active since Mar 2020

21 May 2020, 11:05

Customer without a mask

Morning, seems like Pick n Pay in Aliwal North is the only store not following covid 19 law. This morning the was a white old man without a mask inside the store while the are 3 security guys standing at the entrance they allowed the old man in the store without a mask, they claim they didnt see the old man so obviously the old man's hands were not sanitised and the temperature was not checked. Such careless mistakes are the reason's why the world is in such a terrible struggle. So they should never allow such to happen as they are putting everyone in the store at risk. Some customer's are only covering their mouth's with their t.shirts still they are allowed in the store. The store needs to check every customer at the entrance if the customer has got a mask on so they can start to sanitise the hand of a customer and get a scanner and scan a customer's forehead before entry. Thank you

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Replies (3)
Pick n Pay
Pick n Pay's reply22 May 2020, 09:02
Official
Good day Tshimologo ,

Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you and thank you for flagging this with us. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time.  Kind regards,
The Pick n Pay Team

Best regards,

TA
Tshimologo A's update22 Jun 2020, 08:49
Reviewer Update
Good morning Pick n Pay.. i fail to understand why would you say thank you to me and you value me as a customer in public, when you know you will attack me personally, Pick n Pay called the cops regarding this post thinking i will be arrested and threatening to fire me by dragging me to attend the hearing of which thats not gonna happen as i know my rights. So my point is dont allow customers to enter the store without masks cause i am really not going to stop reporting that, as i am trying by all means to protect myself and the stuff from being affected.. Pick n Pay is not paying us for risking our lives by coming to work during the pandemic so writting on Hellopeter will be my everyday job.
Thank you.
TA
Tshimologo A's update24 Jun 2020, 13:18
Reviewer Update
Good day hellopeter team.. i laid a complaint about Pick n Pay in Aliwal north not following the law being made regarding Covid19 not long time ago. So yesterday we were told that we have one case of covid19 and the shop was closed, this morning were told that the shop will re-open today. Does it not take 3 days or more before the shop re-opens? Well we were threatend to go back to work as we wont get paid for not going back to work, so why would Pick n Pay risk with people's lives at your presence.. the procedure is not being followed in aliwal North.