Customer services generic responses and unwilling to assist

I received and email from Pick n Pay saying that they will give me x free points for my birthday. Click on the link to claim. Cool. I click on the link, I can only see the vouchers for products that I can load. I check my points balance, definitely not added automatically. So I write an email to pick n pay smart shopper account requesting help. 15 days later I receive a response from Customer Services with a generic response of "load it on the app, online or in-store". But refers to product vouchers. I respond saying that my question was not answered at all, despite the call being closed. I even clarified my query further. I then received another response the next day stating "use chrome to add your vouchers". Firstly, I was using chrome, but no one asked me. Secondly, there was no effort made to even try to understand my query.

So thanks Pick n Pay for the empty gesture. It was a nice thought. But it ended in disappointment.

Siphesihle Ndlovu Pick n Pay – Smart Shopper Team