TK
Tessa K
1 reviews | Active since Nov 2018
26 Nov 2018, 13:50
Customer Service Sucks at Pick n Pay big time!
Loyal customer for many years - huge amount of money spent with P n P over many years. Stopped online ordering - tried again on Friday due to busy shops. Placed order on Friday morning for delivery time at Boksburg Hypermarket as I though would be quicker than home delivery. Got there at my selected delivery time - no order - truck had not arrived. Took my number and told me she would phone. My delivery may arrive some time next week. Phoned online service last night - told me my order ready . Husband went again today - no order!!!!!!! I am disgusted - going to support P n P competition wherever I can. Why the hell cant the store just give me the items and when the order comes put in their stock???? Customer service sucks!!!!!!
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Replies (6)0
Replies (6)TK
Tessa K's updateReviewer Update
28 Nov 2018, 20:30So the saga continues. Was phoned yesterday to advise my order will be delivered today. Guess what? No order! Tomorrow it will be a week since I ordered. Have run out of stuff. Now going to buy at Checkers.
TK
Tessa K's update28 Nov 2018, 20:30
Reviewer Update
So the saga continues. Was phoned yesterday to advise my order will be delivered today. Guess what? No order! Tomorrow it will be a week since I ordered. Have run out of stuff. Now going to buy at Checkers.
TK
Tessa K's updateReviewer Update
29 Nov 2018, 13:57It is now day 7 and still no order! This must be a record in how long to take to deliver an online order and **** a customer off! Not even a call to apologise that my order was not delivered. Can you believe it? Woolworths, Checkers, Makro here I come with all my Pick n Pay business!
TK
Tessa K's update29 Nov 2018, 13:57
Reviewer Update
It is now day 7 and still no order! This must be a record in how long to take to deliver an online order and **** a customer off! Not even a call to apologise that my order was not delivered. Can you believe it? Woolworths, Checkers, Makro here I come with all my Pick n Pay business!
TK
Tessa K's updateReviewer Update
30 Nov 2018, 10:33Phoned the call centre again last night as no one has bothered to phone me! Kept me on line while they were trying to find out what was going on for ling enough to eat my supper. Hub manager has my number and will phone u back. Really??!? No phone call. Honestly have not had any worse customer service in my 51 years on this esrth!
TK
Tessa K's update30 Nov 2018, 10:33
Reviewer Update
Phoned the call centre again last night as no one has bothered to phone me! Kept me on line while they were trying to find out what was going on for ling enough to eat my supper. Hub manager has my number and will phone u back. Really??!? No phone call. Honestly have not had any worse customer service in my 51 years on this esrth!
TK
Tessa K's updateReviewer Update
30 Nov 2018, 19:18I phoned pnp customer dont care today again now going into day 8 of my online order. Phoned me to advise delivery today. Guess what???!! NO DELIVERY!!!
TK
Tessa K's update30 Nov 2018, 19:18
Reviewer Update
I phoned pnp customer dont care today again now going into day 8 of my online order. Phoned me to advise delivery today. Guess what???!! NO DELIVERY!!!
TK
Tessa K's updateReviewer Update
03 Dec 2018, 08:35Day 10 and still no order or call back or response from the customer service centre or online shopping support centre! I am beginning to think this is a prank. It simply can't be happening?
TK
Tessa K's update03 Dec 2018, 08:35
Reviewer Update
Day 10 and still no order or call back or response from the customer service centre or online shopping support centre! I am beginning to think this is a prank. It simply can't be happening?
Pick n Pay's replyOfficial
15 Jan 2019, 11:14Good day Tessa,
Thank you for choosing Pick n Pay and for taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were not able to respond to this post due to technical difficulties on this site. We have done a follow up with our online management team and have been advised that order ***9 has been delivered to you.
Our online management team once again apologies for the inconveniences caused to you.
Should you have any queries/ complaints please feel free to email our online team on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay and for taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were not able to respond to this post due to technical difficulties on this site. We have done a follow up with our online management team and have been advised that order ***9 has been delivered to you.
Our online management team once again apologies for the inconveniences caused to you.
Should you have any queries/ complaints please feel free to email our online team on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply15 Jan 2019, 11:14
Official
Good day Tessa,
Thank you for choosing Pick n Pay and for taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were not able to respond to this post due to technical difficulties on this site. We have done a follow up with our online management team and have been advised that order ***9 has been delivered to you.
Our online management team once again apologies for the inconveniences caused to you.
Should you have any queries/ complaints please feel free to email our online team on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay and for taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were not able to respond to this post due to technical difficulties on this site. We have done a follow up with our online management team and have been advised that order ***9 has been delivered to you.
Our online management team once again apologies for the inconveniences caused to you.
Should you have any queries/ complaints please feel free to email our online team on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team