Customer service not responding

Hi,

On 10 June I emailed Picn 'n Pay' s customer support and received reference no 406327 This is with regards to a fridge I bought online on 30 December 2019 that is still under warranty but seems faulty.

I followed up on 18 June but have to date not received any feedback.

Facebook support is also not very helpful asking me I shoud return the fridge to be repaired. This answer was clearly not thought through and is quite impractical not considering how I will transport it, if its still under warranty and for how long I will be without a fridge.

Is there ANYONE working at Pick n Pay that is in fact able to assist?

I was quite impressed with your service when the fridge was delivered , but unfortunately your after sale service is non-existent.