Customer service non-existent!!!

<p>Placed an order on online shopping - ********** . Not only was I charged for items not delivered but the incorrect items were also delivered. Literally looked like the picker was not interested as didn't bother to read the order. Lesser sizes were also delivered instead of the actual size but was charged for the bigger size. Emailed customer services and got no response. Phoned the call centre today on ***and spoke to Sabelo who said the refund for items not delivered would only take place in 10 days! Furthermore said I should take the incorrect items to a store??? If I wanted to go to the store, I would not have done online shopping which is meant to be convenient!! When I told him I was not going to do that as I paid a delivery fee for a service and it is not my fault that the incorrect items were delivered - it is Pick n pay's fault and they should rectify their mistake. He was going to phone me back to arrange pick up of the incorrect items but never did!!! I expect a senior person to contact me to rectify your mistake. And I will not wait 10 days for a refund. Also, the cooler boxes that my items came in have not been washed and smell like rotten meat, resulting in all my frozen items smelling like rotten meat. I ended up chucking it out!!!</p>