VP
Vilanthran P
1 reviews | Active since Feb 2011
03 Feb 2025, 21:26
Customer service manager provide pathetic customer service
I logged a complaint, received email acknowledge the complaint but no one gets back to me re: the complaint. Sent email to Mary-Anne Hatting but does not bother to reply or call me. Mary-Ann is the customer services manager but provides inefficient customer service, do not care about their customers. No complaints structure to resolve a complaint. Complaints are not resolved but swept under the carpet.
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Replies (2)VP
Vilanthran P's updateReviewer Update
08 Feb 2025, 18:18Why you cannot contact me directly by calling to request the information. This is unprofessionjal from customer care. If a complaint is logged one contacts the customer to discuss the complaint but you have not done so.
Also Mrs Hatting has not contacted me as yet though I sent an email to her. Please kindly call me or send and email which I can reply directly to.
Also Mrs Hatting has not contacted me as yet though I sent an email to her. Please kindly call me or send and email which I can reply directly to.
VP
Vilanthran P's update08 Feb 2025, 18:18
Reviewer Update
Why you cannot contact me directly by calling to request the information. This is unprofessionjal from customer care. If a complaint is logged one contacts the customer to discuss the complaint but you have not done so.
Also Mrs Hatting has not contacted me as yet though I sent an email to her. Please kindly call me or send and email which I can reply directly to.
Also Mrs Hatting has not contacted me as yet though I sent an email to her. Please kindly call me or send and email which I can reply directly to.
VP
Vilanthran P's updateReviewer Update
09 Feb 2025, 16:33The whatsapp line does not allow one to communicate with an agent. On the the options it only gives the following register card, catalogues, my smart shopper, faq, airtim. So how do you expect a person to communicate. So contact your customers to find out the complaint. I spoke Sinethala at your call centre, requested her to call me bu she did not.
VP
Vilanthran P's update09 Feb 2025, 16:33
Reviewer Update
The whatsapp line does not allow one to communicate with an agent. On the the options it only gives the following register card, catalogues, my smart shopper, faq, airtim. So how do you expect a person to communicate. So contact your customers to find out the complaint. I spoke Sinethala at your call centre, requested her to call me bu she did not.