Customer Service Makes Me Want To Cry

<p>I contacted Pick 'n Pay Retail Park for a quote for catering boerie rolls for my baby shower. I emailed them on 24/08/2016 and needed the rolls for 03/09/2016. Nobody came back to me so on 30/08/2016 i phoned to find out what was happening. The bakery & butchery departments said that they had received my email, so i have no idea why they had not responded. I asked a simple question - How many pieces of boerie do you get out of 1kg of ****tail boerewors? They said they would work it out and phone me back. I called again the next day and tried to get answers and was again told i'd be called back. I am still waiting for a phone call. *****Sigh***** Why do we always have to complain to get reactions out of retail outlets? Can they not just provide good customer service from the word GO!? Is cutomer service dead? Not only PnP but other retailers too. Makes me sad. :(</p>