Customer Service is Ridiculous

Good Day,

I purchased a few items today. as I only had 3 items so I decided to go and pay at the kiosk.

I am shocked as the cashier allowed about 6 people to burst into the from on the line. There was shouting and screaming in Xhosa as the cashiers spoke Xhosa and the people they allowed to burst into the line. I asked for a manager and asked the cashiers if they thought it was fair that everyone else stands in a Que and they just allow people to burst in. I was rudely told to speak to the manager. When the manager arrived I advised what happened and the manager said " Oh sorry" then looked at the two cashiers and said " please assist the customer"

I have been shopping at PNP canal walk for a very long time instead your staff know my face already as im a frequent shopper.

I am very disappointed in the customer service and the attitude of the staff. I somehow expected more from PNP.

Kind Regards,

Rene