Customer Service Failure and Lack of Accountability

I am extremely disappointed with the level of customer service received from the Pick n Pay group, including Head Office, and particularly the Pick n Pay Hyper in Woodmead.

What is even more concerning is that I formally raised this matter with Head Office and received no feedback whatsoever. The lack of response reflects a complete disregard for customers and a serious failure in accountability.

This experience has been totally unacceptable. Based on this, I have no intention of supporting the brand going forward. If zero stars were an option, this would qualify.