LH
LINDA H
1 reviews | Active since Aug 2012
13 Apr 2020, 15:45
CUSTOMER SERVICE EXCELLENCE AT PIK N PAY
After my visit to Pik n Pay Dainfern Square I discovered I had been charged for 2 of an item instead of 1 I purchased. I called Zoey at the Store who promised to revert back as soon as she had checked the Camera in question at Till 4 for which she had times, Numbers, etc. Zoey called back after her investigation shortly afterwards and agreed I had been incorrectly charged for 2 items instead of and requested I bring in the Till Slip on my next visit and she would refund accordingly. Customer Service excellence and amazing recovery from Zoey. I enjoy my Shopping at Pik n Pay Dainfern Square always. Well done Pik n Pay.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
15 Apr 2020, 10:20Good day Linda, Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply15 Apr 2020, 10:20
Official
Good day Linda, Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team