Customer Service Done Right.

We had bought some cheese on Saturday Evening, that when we opened it on Monday afternoon, we discovered that it had mould. This seems to have been a manufacture fault, and when we went back to Pick 'n Pay, there were no arguments from the staff. They were friendly, helpful, and offered either a refund, or to exchange the cheese, whilst aplogising for the inconvenience.

The relevant departments were also made aware of the issue.

All stores can learn a thing or two about customer service from the Alberton Lemon Tree Pick 'n Pay branch.