Customer Service doesnt exist on Pick n Pay's shelves!!

I am so disappointed in Pick n Pay that I am of the mind to never use you again. The handling of the order, ***, and Pick n Pay's attitude has left me with a bitter taste in my mouth!! I have been a regular customer as you would be able to ascertain going through my history. I don't doubt that me not doing my purchases at / via Pick n Pay anymore will not hurt you in the least but its a principal thing!

The above order was placed in order to surprise my mother on her 85th birthday as I live in Pretoria and she is in East London. With that in mind I wanted as early a delivery as possible and selected the earliest one available. The slot chosen was charged at R90 not R60 as was available for an afternoon delivery that was available when I placed the order. Needless to say the following occurred (or didnt!!!) 1- The delivery NEVER took place within the hours stipulated by you! Meant my mother was left waiting around on her birthday! 2- Not all goods ordered were delivered 3- No communication received until after I phoned!!!! 4- No apologies 5- No refund on the extra charged for delivery, you are quite happy to charge me extra delivery for the morning slot but deliver when it suits you!!!

The above is very poor and whilst I was told the fault lay at Hemmingways store that is not my fault! They represent Pick n Pay as well so the lack of care they show and the lack of support from Head Office are one and the same!

Whilst Pick n Pay wont feel the impact of me not buying from you anymore I don't need to spend my money with you either!