FM
Frank M
1 reviews | Active since Jul 2010
04 Feb 2020, 13:53
Customer service disabled???
Pick n Pay customer care doesn't work anymore, when emailing customer care, I receive an email back with a case number, this gets followed up by another email with a new case number. At no stage do I receive a proper answer to my inquiry. I even called the call centre, and I was promised that someone would look into the matter. I am still waiting...
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
13 Feb 2020, 09:35Hi Frank ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, our Customer Care Team is busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, our Customer Care Team is busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply13 Feb 2020, 09:35
Official
Hi Frank ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, our Customer Care Team is busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, our Customer Care Team is busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Best regards,