Customer Service Desk is a check out counter

<p>I just shopped at the Sea Point branch and noticed that 2 items were incorrectly priced - I was overcharged.</p> <p>I mentioned it to the cashier who went to collect the incorrect barcodes off the shelf and referred me to the Customer Service Desk.</p> <p>There was a long queue of customers who use the Customer Desk as an Express till. As I was already unhappy and now I had to now join another queue (behind shoppers). I was told to go to the back of the queque and wait my turn as this was also the express till.</p> <p>I did not find this acceptable (as this was not my fault) and went to look for the manager. Back at the Customer Service Desk my refund was done incorrectly.</p> <p>By this time I was livid. I left the store VERY unhappy & without my refund, as this comedy of errors was no longer funny!</p> <p> </p> <p>Claudine has phoned me whilst I am writing this complaint to apologise. My money is apparently sorted out and I can collect it tomrorrow.</p> <p> </p> <p>My advise to Pick n Pay Sea Point is the following: PUT IN AN EXPRESS TILL!</p>