TP
Trey P

1 reviews | Active since Jan 2015

20 Apr 2016, 12:04

Customer Service and Arrear Account

I have filled out so many complaints about your staff and your products <br> Cleary you guys do not care about your customers as you promote it. I am brand loyal to a company that won't even respond to my complaint.<br> I don't have the receipts to prove nor do I have the luxury to go in to your stores, when I have a full time job and child to attend to.<br> So seeing that have gotten no feedback from your website or your store I will send you this email instead.<br> I purchased clothing Items from you guys that has holes in and I didn't get a response from your people also some the food goodies I have bought was bad when I got home. I cant believe you will treat your customer this way and not follow up <br>

0
Replies (1)
Pick n Pay
Pick n Pay's reply20 Apr 2016, 12:27
Official
Hello treyneli,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, and for no-one responding to your complaint.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***