Customer Service

The service I get from this branch is pathetic. You have extended your trading hours, but you never have enough staff. The express tellers queue is always unbelievably long. Yesterday I watched one of your express tellers, a guy at the last cubicle, chat with a client for the whole time I was in the queue, leaving one teller to help the customers. When I got to the till, I pointed it out to the other teller, a lady, who responds \Ja the customer is always right". There is never a manager when you are looking for one in this branch and it seems that no one knows what to do. I cannot believe that this is the kind of service and attitude I have come to receive from a place like this. It seems like your staff is forgetting that without the public"