1 reviews | Active since Nov 2011
Customer Service
<p>Goodday,</p> <p>On Saturday, 3/12/16 Raffle Tickets were bought from the Kiosk from an elderly shop assistant, who has no respect for customers in the queue, who are persons of colour. She served one person in the queue and the next customer was a person of colour, whom she disregarded to serve another person who was not in the queue and was not a person of colour.</p> <p>On a previous experience with this same shop assistant, aPowerball card was given to her to check - she walked away without taken the card from me - she should not be at that counter at all, if this is the customer service we are exposed - do something.</p>
Good day Mr. Trevor Willis,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Durbanville store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Mr. Trevor Willis,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Durbanville store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Goodday, thankyou for the response above as well as the call received, it is appreciated. Do understand that my concern raised is for the good of both customer and the company. Your action is accepted.
Goodday, thankyou for the response above as well as the call received, it is appreciated. Do understand that my concern raised is for the good of both customer and the company. Your action is accepted.