Customer service

What has happened to the days where Pick 'n Pay was just that. This is the second item I have tried to return due to it's quality and is told that it has to be returned to the branch in here it was purchased. Now I have to hear service revolves around the suppliers. If the suppliers give the branch flack then the customer must drive around to avoid internal unhygienic factors. This is so disgusting. Stuff the customer. The relationship with the supplier seems to come first