OF
Olivia F

1 reviews | Active since Nov 2017

02 Nov 2017, 11:40

Customer Service

I was in pick n pay Montclare last night and experienced the worst customer service! I got to the teller and asked to withdraw R1000. The lady answered "I don't have R1000 only 6 or 7 hundred " End of conversation. I then asked her if there is anywhere else I can draw and she rep**** I dunno, then yelled at the teller behind the cigarette counter that I want to draw a R1000 if he has for me. She ended our transaction without me having any idea how I can get the requested money. I spoke to a supervisor who apologized and directed me to another teller where I could get the money. This teller was busy with another customer so I waited to the side. When I saw the customer take his bag I went closer to get the money and she had started scanning the next customers items. At this point I left without the money. Drawing from an ATM outside. My sister who was still in the store overheard the supervisor telling the cashier not to worry the customer was wrong. Needless to say I will not be returning.

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Nov 2017, 08:26
Official

Good day Olivia,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen