CUSTOMER REFUND

I placed an order on the 10th July 2024 and the driver allocated for my delivery did not come to my place of employment, yet he was downstairs from my place of employment. He then sent me a watsapp saying he is outside, took me 3 minutes to check my phone as I was busy with a client in my office. He did not deliver my order and returned it to the store. I then called pick n pay online customer services and complained about the pathetic delivery service and I requested for a refund into my bank account. They transferred my refund to my card and wallet on the app and told me I can do a pay out to my bank account, and it takes 3 to 5 business days to reflect into my bank account. Today 12.07.24, I did a follow up to see if anything has been done and the call center lady told me it takes 7 to 10 business days and I will get an email on the 19th to inform me they will be doing the transfer.

Any wonder why this brand is closing some their stores? Customer care is pathetic and not worth the prices we pay for our groceries. The lies and hassle to get back my own money with their poor delivery service is not acceptable.

Luaine, the first call center employee told me 3 to 5 business days. Keira, the second call center employee told me 7 to 10 business days. call center tel: number ***

I want my query escalated and monies put into my bank account asap. They cancelled my order when the driver failed to walk up the stairs and returned my purchases back to a store. My delivery address states my company name and the Block it is situated on. They did not even care to inform me until I called them for my order. Please sort my refund back to my card asap. It should not take 7 to 10 business days for giving a customer back their money when it was not the customer's fault to begin with.