1 reviews | Active since Jun 2015
CUSTOMER ISN'T ALWAYS RIGHT
Yesterday morning I bought two Disco Bluetooth Speakers with my Fundi card which cost about R151 each. When I arrived home I removed my speaker from the box and charged it all night (I had already given one away by then to a friend). Today I try powering on the speaker in hopes of using it but sadly it doesn't power on. I later discovered that it only functions when on charger which shouldn't be the case.
Today around 17:15 I went back to the store in hopes that I would have the speaker replaced even though I did not have proof of purchase (till slip). The cashier who assisted me yesterday confirmed to a man named Khumo that indeed I bought the speaker yesterday. I not having the slip thought the surveillance would help and also the link between my Fundi card and the purchase of the speaker but sadly that did not help, a loss for me.
Hi Gosego,
Thank you for choosing Pick n Pay and taking the time to write to us.
A customers till slip is their guarantee. Customers are required to present their original tax invoice or till slip or other proof of purchase, (through Smart shopper card) to be assisted with either a refund or exchange at our stores.
Returns Policy link : http://www.picknpay.co.za/general-detail/returns-policy-2
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Hi Gosego,
Thank you for choosing Pick n Pay and taking the time to write to us.
A customers till slip is their guarantee. Customers are required to present their original tax invoice or till slip or other proof of purchase, (through Smart shopper card) to be assisted with either a refund or exchange at our stores.
Returns Policy link : http://www.picknpay.co.za/general-detail/returns-policy-2
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,