Customer is never right

<p>My sister went to withdraw money at Pick n Pay to pay an account I asked her to pay for me. She bough. A few things went to till, they swipe her card. She gets an sms notification saying money left account but cashier says yer card declined. She shows her sms and they tell her 'it's an unfortunate situation but they can't do anything because the money isn't in their system'. She goes to bank prints statement and the money has left her account. She goes inside bank to try reverse transaction they say money has been paid to Pick n Pay. They tell her come back next day to speak to manager, she comes back next day and is told manager will only be in at 11. She decides to wait for her and police are called because she's an inconvenience for demanding more than R1000 of her money which the bank says they paid to this business. They proceeded to haul insults and threats at her until the bank called and told her it is not the first time a customer has come to them saying pick n pay did the same thing to them. 6 other people experienced this situation yet they were acting like she's lost her mind. Shame on them all. It's completely disgusting. We still don't have the money back FYI.</p>