1 reviews | Active since Dec 2014
Customer Injured
I am so disappointed with Pick 'n Pay in Montclair Mall, I got injured in the store and I was sent to the back office where they wiped me with cotton then put plaster on, Ansuya did not even wanna touch me but sent one of the staff to come and wipe (maybe cos i am black)The plasters were so small . I am in so much pain and I am told to go to the doctor on my own, I inform Ansuya that I do not have money and she said the head office does not approve of them sending me to the Dr I should do it myself. I requested the copy of the incident report she made after the incident and I was also told that they can not give me the copy. I am going to sleep now at home with so much pain that could affect my whole leg hence that metal was so sharp towards my legs. It hurts
Good day Nozipho,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Nozipho,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
