Customer INconvenience with Smartshopper card

PnP uses a loyalty card system to allocate points and award discounts. While this is a brilliant system, they will NOT allow you to use your phone with a saved barcode app at the till - Their scanners won't read it. They want to FORCE you to use their actual card. This is a HUGE inconvenience, as every store has a different loyalty card, and I do not want to be FORCED to carry a dozen different cards around with me all the time. Their tills used to be able to scan your phone with an app called Beep 'n Go - that app has been discontinued, but it means the technology IS available, and worked perfectly. There is NO replacement that works at PnP, although the StoCard app DOES work at other stores like Clicks. This means that because I don't want to carry their card around, I can no longer use PnP's Smartshopper benefit at their tills! I have been told by till staff that they have been INSTRUCTED by management NOT to use stored phone credentials, which they could simply type in at the till. It is a HUGE insult to me as a customer and shows me that they do not care about MY convenience or experience in their stores. I have written to them about this and they simply fob me off with a dismissive reply. I do NOT like this, and I am sure that MANY customers feel the same way. The answer is simple - I will just shop elsewhere. I wonder if Raymond Ackerman knows about this? Get with it, Pick n Pay!