Customer Dissatisfaction

Sunday 19 November I visited the Vangate branch of pnp. I go to the kiosk to review my smart shopper points and as had happened on several previous occasions at this store, it did not work. I then went to the 'customer care' desk to see if they can assist me gut there was no one at the desk. After a while and being passed by staff I asked can someone assist me please. To which I am told they will get someone. 10 minutes later and still no one showed up. This is not acceptable service!