Customer Complain

ive just been to pick and pay in kloof durban i was assisted by a cashier named Patience Maphumulo who was very rude to me. i buy my lunch at this shop almost on a daily basis and ive never experienced such service, im dusgusted by how she was talking to me. I forgot to withdraw money when she assisted me when i bought my grocery so i came back to her till to withdraw money at this point she wasnt at her till and she could hear me running back saying i need to withdraw money even the cashier who works on the next till turned around and called her by name and told her i want to withdraw and she ignored both of us so when she could hear me saying why is she ignoring me she turns around and says she did not hear me so i asked her how could she not hear the cashier next to her calling her by name to come and assist and she still insisted she didnt hear both of us now at this time both of us are shouting at each other across the floor. so i complained to a lady who was standing by the cigarette counter im not sure if she is the store manager, even when she hears me complaining she still did not show any remorse she still carried on shouting at me. ive never experienced such behavior in my life this is not how Pick and Pay cashiers behave they always have a smile on their faces and are always polite but this time you hired a disgrace of a cashier she needs through training on customer service.