Customer care is non-existent!

I always go past the Northcliff Corner branch when on the way to have lunch with my Mom to get things for the meal. Amongst other things we enjoy, we really like the chelsea buns that are made fresh there. The previous time when I bought them did not go well.

They were yellow inside and tasted quite bad, to the point where after trying one, we threw away that one and the other full one too. I contacted the PnP customer care email and that is where it should have ended. In these past 2 full days I have yet to have a response and I even re emailed them yesterday asking if they had receive my email, and still nothing.

Yes, it is only 2 chelsea buns but customer care should be caring for every person and everything purchased. It's a shame that I have had to bring it to hellopeter but if they do not care about their customer, I will rate their service on the chelsea bun.