1 reviews | Active since Dec 2017
Customer Care? I don't believe that.
I had the opportunity to redeem my close to R500 Smart Shopper points and did so. Whevat the kiosk I did so the message that they were offline came up. So automatically I assume my transaction hasn't been successful. Much to my surprise when I went the nextvweekbthey told me I had no points available to me any longer and much less was it used. I logged a query atvrhe help desk to the call centre and they confirm I was available, on the daybthey had system problems and my points were in fact not redeemed. It just disappeared. How? When I emailed the Smart Shopper team I was never responded to to this day.
Good day Razia,
Thank you for taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
We have done an investigation into your complaint and report as follows:
- You had switched points twice this year amounting to R424,00.
- Fist switch done on 10.01.2017 - amount R375.00
- Second switch on your card was done on 21.02.2017 at Cleary Park For R49.00. You used R42.85 from towards your shop done on that day and left R6.15 on the card.
- Your current points balance as off today is 8822 points as per your points accumulation since your last switch + R6.15
Should you have any further queries regarding your points balance please feel free to call ***or email ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Razia,
Thank you for taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
We have done an investigation into your complaint and report as follows:
- You had switched points twice this year amounting to R424,00.
- Fist switch done on 10.01.2017 - amount R375.00
- Second switch on your card was done on 21.02.2017 at Cleary Park For R49.00. You used R42.85 from towards your shop done on that day and left R6.15 on the card.
- Your current points balance as off today is 8822 points as per your points accumulation since your last switch + R6.15
Should you have any further queries regarding your points balance please feel free to call ***or email ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas