1 reviews | Active since Feb 2014
Customer care Call Centre + Smart shopper points
I've been calling ********** 288 every day since 5/1/2018, different times of the day, no answer. Even Pick and Pay in Cape Gate phoned, with no answer. I sent an email to ********** no response to my query. I did not receive any notification that I need to use smartshopper points by 31/12/2017. On 4/1/2018 I realized that I lost all my points. Cape Gate and Brackenfell could not answer my query, and referred me to ********** 288.
Good day Sonet,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our sincere apologies for the delay in response.
We have queried your complaint with our Smart Shopper team have been advised that your points were allocated to your card on 18.01.2018.
Please feel free to check you points balance either online or at the kiosk machine provided in Store.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Sonet,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our sincere apologies for the delay in response.
We have queried your complaint with our Smart Shopper team have been advised that your points were allocated to your card on 18.01.2018.
Please feel free to check you points balance either online or at the kiosk machine provided in Store.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas