PT
Phila T

1 reviews | Active since Jul 2010

22 Feb 2017, 11:28

Customer Abuse

<p>On the 20th I went to do my monthly grocessary shopping at the Pick nPay in Meadowlands Meadowpoint. As i was shopping I had three male Pick n Pay male staff follow me into the eiles. This made me feel very uncofortable. As I was shopping, the would walk pass me and look at my trolley. When I got to the Cereal eile, the two went off and the one guy asked me if I had a Smartshopper, I said yes, and he shrugged at me. As I went to the Laundry area looking for washing powder, the other guy showed up and asked me the same question and I gave the same response. As I walked of the third guy showed up and asked me the same question and i asked him why are they following and asking the same question. He responded that they would like for me to use their smart shopper cards and split my grocessaries. I got annoyed. As i walked off, i could hear them behind me calling me names and insulting that I think i am better. I decided to stop shopping feeling angry and pay and leave. After paying, one of them approached me, and requested if I could give them my brand match voucher. I declined and walked off. The security at the door just looked at him and lamented sorry bafo not today. I realised that this is the usual treatment customers are put through. Mind that this is ********** behaviour by Pick nPay staff.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Feb 2017, 12:19
Official

Good day Phila,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas