*****ERY - LIES, LIES, LIES AND MORE LIES.

Order *** was placed using by Nandipha, using contact number - ***

The order above was placed on the 15th of December 2022. Ended up requesting a cancellation because the delivery times kept changing. Initially, the funds were paid to a wallet. Requested that funds be paid back to Nedbank Account. We received an email stating that refund would take 5 - 10 business days. It is now the 23rd of January 2023 and not a cent has hit the account. I have had the displeasure of speaking to numerous agents. Most were nonchalant, dishonest and unprofessional. We have been promised escalations that never took place, timeframes that were not honored and feedback that has not been received. We were told the refund was paid and that the delay was due to a festive backlog as well the public holidays. Then, we were told it has not been paid and has been sent to Finance. We were then told was paid and that a proof of refund will be sent, we never got a proof of refund. Called back, was then told again that the refund has not been paid and that the escalation is sitting with finance. Called back again this morning, now we're being told it was paid on the 3rd of Jan. WHAT THE ****?

There is nothing ASAP about this service. Everything and everyone moves at a snail's pace. Sinovuyo, Jamie and some other ***** that **** about being a back office manager are among the top tier dirt-bags I have spoken to. I am beyond disgusted by how such discourteous naaiers are employed as frontline staff.