MD
Michael D

1 reviews | Active since May 2016

23 May 2019, 16:07

Cricket cards

The Pick N Pay - Local The Crescent are also running the "Cricket Cards" promotion. the problem that I do have with this store is when ever there is promotions there is either never stock as previously discussed (not the 1st time I have a problem with this store) or the teller is not handing over the "promotional item. like no with the Cricket cards, its advertised all over the store but as soon as you are supposed to receive your items the teller is advised that they don't have stock. is this the type of service this store is supposed to provide? I never saw any sign whatsoever whereby any notice is given to the client that there is not stock currently with this store. absolutely pathetic and that is being said in a good way. i decided to walk away as i was disgusted with the service and felt i would say something that i'm not supposed to say.

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Replies (1)
Pick n Pay
Pick n Pay's reply24 May 2019, 12:20
Official
Good day  Michael Thank you for taking the time to address your concerns with us.    Kindly accept our apologies for the inconvenience caused.  
Please note there is an option in place where you can still redeem at your next visit, cashiers in-store need to scan the cricket cards bar-code, which will advise how many you qualify for as well.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.    Kind Regards,   Pick n Pay Team