Cresta Pick 'n Pay does not adhere to company policy

I went to Cresta Pick 'n Pay yesterday to purchase a few items. I saw Pizza on special - R25.00 off if you buy any two Pizza's, which I did - I took Spinach & Feta, which was priced at R54.90 and the Bacon & Mushroom which was also priced at R54.90 (I especially took 2 with the same price). Needless to say, when I got to the till, Cashier was Simangele Kunene, invoice 657 ********** 128078 4 on 15.01.18 at 12:03, I was charged R62.90 for the Spinach & Feta and R72.90 for the Bacon & Mushroom. I complained and the floor manager or till manager went to check the prices and came back with only the price for the Spinach & Feta, which was priced at R54.90. The price tag for the Bacon & Mushroom had mysteriously disappeared and although she corrected the price for the Spinach & Feta pizza toR54.90, I was not given the double the difference from R62.90 - R54.90 which is R10.00 x 2 = R20.00 off the price displayed.

I was charged R54.90 and was told on a special this double the difference is not valid. I phoned Randridge Mall, where I normally shop at Pick 'n Pay and was told this is utter ******* - she should have given me the difference off the lower displayed price of R54.90.

Needless to say, Cresta Pick 'n Pay will not see me again

I should have thought that Pick 'n Pay train all their staff in their policies, especially staff in higher positions.

I wonder if I will get a response.

Regards

Mrs. Susanne Ableitinger