Credit owed on ASAP App 10 days and counting!!

Placed order on ASAP app November 27 2022. Ordered was cancelled by store after delivery did not take place. 10 Days later, calling every day- I have reference numbers coming our my ears and STILL NO REFUND!! Terribly customer service experience and although the call center staff are friendly none of the 15 different people I spoke to over phone or email have been able to sort out a simple credit for an order that was not delivered.