Credit Facility

My Pick n Pay Credit Facility got approved on the 06 November 2017, The lady that called me told me that i would then get an sms to create my pin so i could start using the credit i was already approved for.....

i followed the step given per the sms and created my pin, as soon as i did that i got another sms to say "Unfortunately we have been unable to create your Pick n Pay Store Card Pin, Please call us on ********** 995 for more Info"

i called this number on the 6th to find out what was going on, the lady i spoke to said that there was no credit facility linked to my smart shopper card and hence they could not create a pin.

so on the 7th November i wrote to Patience Mdleleni Cards Telemarketing from RCS who has been calling to approve my credit application. she said that she sent my mail about the above to her manager and she will get back to me. she did get back to me the same day to say that her Manager had contacted the Pick n Pay head office and that everything has been sorted and i could not use my smart shopper card with the Pin number i had set and i could use the credit amount i was approved for.

I went to the Pick n Pay in Krugersdorp on the 7th November and purchased a few items, got the the till and swiped my card. and it was declined. we tried again to swipe the card and it was declined again.

i then tried calling the call centre for the card division. i waited half hour for someone to answer but there was no answer. the store manager then tried calling as well but another 45 mins later there was no answer again.

after an hour and half we had to leave the store as my kids was getting restless and hungry.

I need someone from the correct department to call me to sort this out please.

Thanks