LM
Linda M

1 reviews | Active since Feb 2019

07 Mar 2019, 12:31

Credit Card woes at Pick n Pay, Malamulele, Giyani

Terrible personal experience at this Pick n Pay outlet. on 5 Jan 2019 while paying for my merchandise for R676.94 using my credit card, the cashier swiped my card 3 times which resulted in my bank creating a Budget Facility. This was, obviously, contrary to my intentions. I reported this matter to my bank, when I noticed this error, and the resultant instalment charge of R116.22. Although the bank agreed to cancel/collapse the Budget facility, they were reluctant to reverse this incidental charge. On the other hand, Pick n Pay also refused to reverse this incidenta charge. I was caught between a rock and a hard place. For me, this was a nasty experience and I would warn other shoppers to be very vigilant, especially at Pick n Pay Malamulele, in Giyani. Be warned.

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Mar 2019, 11:25
Official
  Good day  Linda Molenohi, 
 
 Thank you for taking the time to address your concerns with us. 
 
Please accept our apologies for the inconveniences caused to you. 
 
We are addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind Regards, 
Pick n Pay Team