AN
Augustin N

1 reviews | Active since Jan 2014

28 Jan 2019, 17:15

**** service as always and it never ends

Oh my word where do i begin, this is the most pathetic store i ever came across, time and time and time again there is a problem. On friday your fridge in the liqour store was not stocked, when i ask why everyone keeps quiet and that rude *** Ash has a smug smile, today i went to purchase alcohol and they needed a supervisor to process it, god know why, i waited and waited, when Ash got there i said to him what do i need to do to get a drink here, he just said "eish" while he finisbed his cigarette outside the store, i left the liqour behind and walked out and he said nothing with Menzi its the same problem, im so tired of u guys, its so frustrating walking into your stores, your staff go on like they just got back from a funeral, its a shame that you losing your clients to checkers and loco liq down the road. Never again i rather spend my money there than support you bunch of losers.

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Jan 2019, 10:12
Official
Good day  Augustin, 

Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team. 

Your reference number is ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, 
Vanitha VenketasPick n Pay Team