NP
Nico P
1 reviews | Active since Jul 2011
06 Jun 2015, 10:22
CPA not applicable to PicknPay
New TV is defective within one month of purchase and I want it replaced. PnP manager says CPA is not applicable to them and their policy states the TV need to be send in to factory for repair. CPA states it is my choice to either repair, refund or replace. Very bad attitude from PnP and arrogant manager. Wont buy anything from them again.
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Replies (1)
Pick n Pay's replyOfficial
06 Jun 2015, 12:58Hello nico01,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply06 Jun 2015, 12:58
Official
Hello nico01,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***