Covid Blues - useless service

When my young daughter and I got Covid we each had to isolate in our own rooms. I chose to use Pick n Pay to order our groceries online.

When they arrived the fruit looked more sickly than us, was bruised and over ripe. I also noticed that no discount was given on items bought and no smart shopper points. Despite this, knowing Pick n Pay would assist - I ordered again. Sadly the same thing happened - no discount and no points. I made contact with Pick n Pay enquiring why this happened and if it can be rectified. Despite numerous follow-ups and emails, I am still no closer to being assisted.

I was asked to send all my personal info, pictures of the invoices and now today - bank statement - what for? Surely they know if they were paid or not.

Why am I, as the customer, made to email follow ups, try the all new whatsapp chat, which doesn't help if you have a specific query, and even calling is useless as you can only push numbers which dont help either.

What does a customer have to do to get answers, assistance or information? I've done everything from my side to assist in order to get to the bottom of the situation.

Next time I'd rather use Checkers 60 minutes