Conversion of smart shopper voucher to Netflorist

I converted 5000 points from my smart shopper card to a Netflorist voucher (a promotion being run by Pick n Pay). I logged onto Netflorist to send some treats to my Dad for his birthday on Monday, I entered the voucher number and the received a message that the voucher has already been redeemed. I called Pick n Pay customer services, spoke to Amanda, who initially was very confused about the reason for my call. After explaining my problem to her again, she told me that I would have to email a copy of the Netflorist print screen to her in order to prove that the voucher had already been used, which I did. She called a few minutes later to ask me for the voucher number so that she could \hurry up the process"in order to resolve the issue so that I could still use the voucher to send my Dad his birthday gift. That was at 08H30"