Continuously late online order delivery

Dear Pick n Pay, Your online order delivery service is unacceptable. Every month-end the delivery is between 3-5 hours late. If you cannot adhere to your delivery times as stated on your website, change it. Every month it is a different excuse. If you do not have enough drivers over month-end to deliver on time...employ more! We have huge amount of unemployed people. Woolworths NEVER have the same issue no matter what time of the month an order is scheduled for delivery and in the rare case that they had an issue, I was phoned and informed. kind regards Ingrid