Continuous worst customer service

I do not know whether I am appalled or sad that I have to write this review, about Pick and Pay Carlton Centre. That shop is the pits; customer service is neither unknown nor even willing to be implemented. About a month ago, I wrote a complaint to their customer service about the same shop whereby they had sold me rotten meat. Customer service called and promised that someone will contact me regarding the matter, till today I am still waiting. This week on Monday, 06 January 2023, I popped in at the shop as it is on my way and needed to do grab few items and money back. I waited on the queue more than 45 minutes. I went to the manager on the floor to ask him to add cashiers as he could see that the queues were crazy, on top of that they have changed the less than 10 items tills to less than 5 (of which it’s still bizarre as to why they came to that decision). The guy looked half drunk; his eyes were red and watery as if he didn’t get much sleep. He flatly told me that he can’t do that as most of the staff I was seeing had no access to operate tills. I was furious I won’t lie, however I maintained my cool because I knew that he was telling a blatant lie. What he was not aware of is that, I am a regular customer in that shop and I am now almost fami**** with their staff. There were actually four people who could operate the tills, whom I have seen before operating them, he included. He then told me that unfortunately most of the staff was leaving and there was nothing he could do about it. I actually told him that he was telling me about a you problem and not a me problem, his staff disappearing from the floor, leaving customers waiting for service, has nothing to do with me as a customer. The problem is that once a manager gets too fami**** with his/her subordinates, such issues arise. I don’t want to dwell on this matter because I might end up saying something improper, however all I can say is that I have seen a lot of unprofessionalism in that shop. I asked for his area managers numbers and he refused to give me the number, told me about the slip having the number there, of which the slip only has their office number. Then as I finally got the chance to pay, this other employee who has the stinkiest attitude, came to the till, rudely interrupted my conversation with the cashier, of which the cashier ended telling her to wait as she was attending to me. I say she has a stinky attitude because on the 14/07/2022 (I remember the date because I was actually on my way to the hospital, as my daughter was on her death bed) I needed cash back of R800, and she said that amount is at an ATM not their shop. I immediately requested the manager as I was literally crying because I could not give her the piece of my mind as I was already in mourning for my daughter. Based on how she was behaving, I could tell that she didn’t care as she knew that there wont be any consequences for her actions. What I would like to know is why do they not sufficiently prepare for busy periods as they are quite fami**** with their footprint? Why do they not train their stuff adequately regarding customer satisfaction? Why is the service always the worst when it is a shop whereby only people of color buy from it? Or the stinky attitude lady once said that I should not compare their shops with whites’ shops, when I raised the issue of packers. Her response actually made me realize that she thinks that only white people deserve better customer service and not people who look like her. Of which I gladly responded by telling her that Pick and Pay is a brand, same service must be maintained across all their shops. The service I get at Mulberton must match the service I will get at Carlton Centre, however flew over her head. Some major changes are needed in that shop or alternatively disperse the staff to other shops because it seems that fami****ity has actually breed contempt literally.