Continuous bad service

I placed an order for alcohol at 18h00 only to see the order will only be delivered tomoro morning. I contacted the call Centre who cancelled my order. I asked if my money wud be refunded immediately and he said no but cancelled my order anyway. He did not even confirm if I wanted the money in my wallet as that defeats the purpose of my purchase. I asked why I cud not get my order tonight as pnp alcohol is open till 20h00. If I was not going to get a refund in my bank account I did not want the order cancelled but the person I dealt with was not listening to me and proceeded anyway. I have had enuf bad service from asap yet I continue to use them. I'm officially done as they clearly don't know Wat they doing