OS
Obed S

1 reviews | Active since Mar 2009

12 Jul 2019, 14:50

Constant out-of-stock problem

Can somebody please tell the PnP management in The Glen that the idea of having promotions is to increase sales. If you are looking for empty shelves, look for the promotional items. Incompetence is not an excuse anymore. And not having Simba strips (obviously on promotion on a Gondola End!!!!) not in stock is inexcusable. You guys really need to get competent staff.

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Replies (2)
Pick n Pay
Pick n Pay's reply12 Jul 2019, 15:22
Official
Good day  Obed, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team 
Pick n Pay
Pick n Pay's reply12 Jul 2019, 15:23
Official
Good day Obed, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team