1 reviews | Active since Jan 2015
Constant issues with delivery with no customer service afterwards to rectify issues
Consistently poor experience from PnP ASAP. From expired groceries (I've had meat that's been expired for weeks and juice that's been expired for months!), to being overcharged for goods received, to not receiving items at all, to only receiving orders hours after expected delivery date - every order brings anxiety.
When you couple that with non-existent and non-responsive customer service, it makes for a truly atrocious customer experience. I have two queries sent to customer service on-going at the moment (one for a refund I have not received and one querying a missing product) and I have received automated responses for both saying that my issues have been resolved when they haven't.
Been trying this service for months now due to FNB switching partners from Checkers, but honestly even the eBucks don't make it worth it anymore and service levels show no signs of improving.
After weeks of reaching out, I thought my issues were resolved after I was told I would receive refunds due to me. Months later, still no refunds in my account.
Your refunds process does not work.
After weeks of reaching out, I thought my issues were resolved after I was told I would receive refunds due to me. Months later, still no refunds in my account.
Your refunds process does not work.