hH
hencopotgieter H

1 reviews | Active since Feb 2013

22 Nov 2016, 19:02

Constant and Continues bad service and stock issue from PNP Glengarry

<p>Since the "revamp" of Pick n Pay Glengarry, in Brackenfell Cape Town, the service levels by staff and management has been appalling. </p> <p> </p> <p>- Tania and the newer tall dark hair manager does not have any managerial or communication s****s; making empty promises and blatantly being rude!</p> <p>- Whenever you walk into the PNP they wil ALWAYS not have stock of some item, EVERY SINGLE TIME!</p> <p>- Customer service from staff is also non existent, tonight the front end controller had such a lack of interest to assist waiting customers... If I hadn't asked the foreigner (that barely could speak English) if he had been helped yet, we would have still bee waiting, including the lady infrot of me simply wating 2 boxes of mathes and me paying for my 3 items.</p> <p> </p> <p>It is such a convenient centre, but I promise you that more people will choose to shop at the "other" store that is just around the corner. Really believe its time for Head Office to intervene.</p> <p> </p> <p>Patiently waiting a written apology (from the store directly)</p> <p> </p> <p>Regards </p>

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Replies (2)
Pick n Pay
Pick n Pay's reply23 Nov 2016, 11:05
Official

Good day Henco,

Thank you for taking the time to address your concerns with us.

Please accept our sincere apologies for the poor service experience.

We value you as a loyal Pick n Pay customer and appreciate your feedback to enable us to improve on our service.

We are busy addressing this with the relevant management team.

Kind regards,

Vanitha Venketas

hH
hencopotgieter H's update23 Nov 2016, 12:38
Reviewer Update

Like I said, I am patiently awaiting a written apology from the store directly...