CONSISTENTLY APPALLING PICK N PAY ASAP

I need a Pick n Pay executive to process my R442.37 Pick n Pay refund (for my Pick ‘n Pay Asap order #***7 ) as an immediate EFT. I will never use Pick n Pay Asap ever again. I even deleted my account with them over a year ago because of their bad delivery service but I couldn’t imagine that it would see no improvement in 2024. Your driver refused to answer my calls to help get him to me. Additionally, on WhatsApp, I even sent him my location and images of the road he is to take to get to my building but his response was just to block me.

I then bought airtime to call Pick ‘n Pay customer support and arranged for my order to be sent out again but it never happened. Two hours later I bought airtime again to call Pick ‘n Pay customer support to chase my order up. They then told me they cancelled my order. The customer service experience just gets worse and worse.

Furthermore, I should’ve never had to use more money on buying airtime to call Pick n Pay to resolve an issue they created. I ended up buying airtime only to not get my issue resolved.

Most importantly, I needed the refund to survive from the date of purchase until 30 Jan so please process it today, urgently. Your systems says your refunds take 3-5 working days to process but after the refund request is processed a confirmation message pops up and says it’ll take 5–10 working days. I can’t wait 10-working days for my refund, please, I have no one to further borrow from.

My banking details:

Bank: Tymebank Name of account holder: Robin-Vivienne Van Breda Account type: Current Account Account number: *** Branch code: 678910